Accessibility
Last updated: October 11, 2026
Need a tow and something on our site or app isn't working for you? Call us at (844) 937-6869 (1-844-ZERO-TOW) or email info@zerotow.com. We will help you get your tow booked. Hablamos español.
Our goal
ZeroTow wants everyone to be able to book a tow, follow it and pay for it, including people who use a screen reader, keyboard, voice control, screen magnification or larger text. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, on zerotow.com and in our iPhone and Android apps.
What we do
- Our public pages are plain, well-structured HTML with headings, labels and text alternatives for images.
- Text and buttons are designed for readable contrast in both dark and light themes.
- Buttons are sized for touch, and our web pages can be zoomed without losing content.
- Prices, tow status and driver updates are shown as text, not only as color or on a map.
- Key pages are available in English and Spanish.
- We check new screens for accessibility as we build them, and we fix problems people report to us.
Known gaps
- The live map that shows your truck on the way is visual. The same information (driver status and estimated arrival) is shown as text on the same screen and sent by notification.
- Some older screens in the apps may not yet work fully with screen readers. We are reviewing them.
- Videos on our driver pages have automatic captions from YouTube, which may contain mistakes.
Tell us about a problem
If you find something hard or impossible to use, please tell us what page or screen it was, what you were trying to do, and what device or assistive technology you use. Email info@zerotow.com or call (844) 937-6869. We aim to reply within two business days.
Contact
ZeroTow, LLC
1395 Brickell Avenue, Suite 800
Miami, FL 33131
Email: info@zerotow.com
Phone: (844) 937-6869