Car won't start at home, in a lot or in a garage
When the car is dead in your driveway, a parking lot or a garage, the tow itself is simple. Getting the truck to the car is the part to plan.
First: does it need a tow?
A dead battery doesn't always mean a tow; a jump start may get you going. But if the car still won't start, makes grinding noises, shows engine or brake warning lights, or is leaking fluid, don't drive it. Get it towed to a shop.
In a parking garage
- Note the garage name, the level and the space number.
- Check the clearance sign at the entrance. Many garages are too low for some tow trucks, so put the height in your note when you book.
- Tell the attendant or security that a tow truck is coming.
In a gated community or condo
- Put the gate code in your note, or ask the driver to call you from the gate.
- Let the guardhouse or front desk know a tow truck is on the way.
In a driveway or a tight spot
If the car is boxed in, nose-in against a wall, or on soft ground, say so in the note. Some cars with a dead battery and an electronic parking brake can't be shifted into neutral or released. Tell the driver if that's your car, so they bring the right equipment.
Book and track
Drop the pin on the car, add your notes, and see the full price before you book. The driver photographs the car before hooking it, and your card is only charged after the car is delivered and you confirm.